1-800-592-0306


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But that’s doesn’t mean you won’t have questions from time to time. Here’s a list of some of our most-asked questions:

Programming

Q: “What programming is available with DISH Network?”
A: DISH Network offers hundreds of channels, including sports, movies, entertainment and specialty programming, in addition to local channels.

Q: “What is the difference between DirecTV and DISH Network?”
A: Value. DISH Network and DirecTV provide essentially the same product – satellite TV. However, DISH Network typically saves customers money of similar DirecTV packages. DISH Network also has the highest rated customer satisfaction and more satellites.

Q: “Can I switch from DIRECTV to DISH Network?”
 A: Of course! We always welcome new customers to the DISH Network family.

Q: “Do we need an antenna for local channels?”
A: No. If local channels are available in your area, you will only need the standard satellite dish that comes with your DISH Network installation.

Q: “Can I get only international programming?”
A: Yes, you can purchase international programming services only. Along with the cost of the international programming, there is a $10.00 monthly charge. This is an access fee, as it does cost more to rebroadcast the international channels. This fee is waived if you purchase one of our basic programming packages.

Q: “What Spanish language programming is available?”
A: DISH Latino – Basic package with 35 channels
DISH Latino Dos – An excellent value package with 35 Spanish-language channels and more than 150 English-language channels with local channels (where available)
DISH Latino MAX – DISH Latino and DISH Latino Dos are included so you will have maximum viewing value with 35 Spanish-language channels and more than 195 English-language channels

Q: “What about High Definition (HD) programming?”
A: DISH Network has over 150 HD channels available – with many more on the way!

Q: “Can I get my local channels, and are they free?”
A: Local channels can be received in approximately 95% of U.S. households for only $5.00 per month. The local affiliates have the rights for these channels, and DISH Network must pay the local providers to have them transmitted through the network in 100% digital quality picture and sound.

Installation

Q: “Where will the DISH be installed at my home?”
A: A professional DISH Network installer will determine the best location for a satellite DISH based upon finding the lowest level of signal interference possible.

Q: “If I have more than one TV setup, do I still pay only one monthly service price?”
A: In most cases, yes. You pay only one price for your channel packages no matter how many TVs are connected to your DISH Network system. There may be an additional cost for multiple receivers, depending on your system configuration. Subscribers with a High Definition receiver may incur an additional fee from $7 to $17 per month per receiver HD enabling fee, unless subscribed to any HD value packs. **1-800-592-0306 today to get a FREE HD receiver.

Q: “Do I have to pay for installation?”
A: No, DISH Network Standard Professional Installation is 100% FREE and includes equipment for up to 6 rooms.

Q: “If I already have a dish on my home, can I use the existing one?”
A: In order to provide the best possible reception, a DISH Network technician will install new equipment on your home at no charge. You receive a new satellite dish and free standard professional installation.

Q: “Will wiring be installed in my house just like the cable company does?”
A: Yes. Most DISH Network installations will be completed with new, high quality cabling for the clearest digital picture on your TV.

Q: “Can my service be installed using my existing cable jack outlets in my wall?”
A: If the existing cable jack outlet and wiring is of sufficient quality, the installers may be able to provide DISH Network service through it.

Q: “Will it cost to add an additional television to my package?”
A: Depending on what type of receiver(s) your system requires, there may or may not be an additional cost. This will be determined at the time of installation. Or you can call (800) 554-0068 to discuss your particular set-up.

Equipment

Q: “What is a DVR (Digital Video Recorder)?”
A: A DVR is a device that records television data in digital format. Your DISH Network DVR will allow you to:
-Pause live TV at anytime
-Skip through commercials on recorded programs
-Seamlessly record hours of programming, from sitcoms to feature-length films, and even live sporting events.

Q: “Is the cost of the receiver and DVR included in my monthly fee?”
A: For all standard installations, the cost of the receiver is included. For DVR systems, each receiver is $6.00 per month. Special receiver configurations may incur additional monthly fees. **Call 1-800-592-0306 to find out about special offers.

Q: “Is the satellite dish large and unsightly?”
A: While satellites used to be huge (eight or more feet wide), today’s technology allows for smaller satellites – some as small as 18 inches. DISH Network uses these smaller satellites and places them on the side of the house, deck, or other out-of-the-way locations.

Q: “Does the signal cut out when the weather is bad?”
A: DISH Network uses an advanced Teflon coating to help prevent against signal failure. If there is a signal problem, DISH Network will move quickly to solve the problem.

Q: “Is the signal fuzzy?”
A: Not at all. In most cases DISH Network customers actually receive much better reception than cable customers because the signal is extracted directly from the satellite, rather than being funneled through miles of cable. The picture is crisp and clear – almost as if you were watching it in person.

Q: “Can I watch separate programming on two TVs with a single DISH Network TV receiver?”
A: Yes. You can order a dual-room receiver that can provide programming to two televisions at once, and different channels can be watched on each separate television.

Q: “Can I have a receiver that supports picture-in-picture (PIP)?”
A: Yes. Some of our receivers support this feature. Find out more by calling 1-800-592-0306.

At just, $24.99/month, there’s no question DISH Network is the best value in TV.




All prices, packages, programming, features, functionality and offers subject to change without notice. Offers valid from 8/01/12 through 1/31/13.

PROGRAMMING CREDITS Requires 24-month Agreement. With qualifying programming you will receive a credit for each of the first 12 months after service activation, as follows: $15 per month with America's Top 250, America's "Everything" Pak; $10 per month with America's Top 200; $13 per month with DishLATINO Max; $10 per month with DishLATINO Dos, DishLATINO Plus; $5 per month with America's Top 120, America's Top 120 Plus, Familytime Favorites bundle, DishLATINO Clásico, Smart Pack. When you agree to AutoPay with Paperless Billing, opt-in to the DISH E-Newsletter and create an online account at www.mydish.com/getonlinebonus, you will receive an Online Bonus credit for each of the first 12 months after offer redemption, as follows: $15 credit per month with America's Top 120, America's Top 120 Plus, Familytime Favorites bundle, America's Top 200, America's Top 250, America's "Everything" Pak; $5 per month credit with DishLATINO Clásico, DishLATINO Plus, DishLATINO Dos, DishLATINO Max. You must redeem no later than 45 days from DISH service activation. You must maintain qualifying programming to receive all credits. You will forfeit credit in the case of a downgrade from qualifying programming or service disconnection, or removal of AutoPay with Paperless Billing, prior to 12 months of credits. After you have received all credits, then-current price for package will apply.

FREE HD FOR LIFE Requires 24-month Agreement with qualifying programming and continuous enrollment in AutoPay with Paperless Billing. $10/mo HD add-on fee waived for life of current account, limited to channels associated with selected programming package. Qualifying programming packages are America's Top 120, America's Top 120 Plus, Familytime Favorites bundle, America's Top 200, America's Top 250, DishLATINO Plus, DishLATINO Dos and DishLATINO Max. You may forfeit free HD in the case of service disconnection.

PREMIUMS FREE FOR 3 MONTHS You will receive a credit equal to the monthly cost of HBO, Cinemax, Showtime and Starz for each of the first 3 months unless you elect to downgrade one or more movie packages prior to the end of your promotional period. Offer value is up to $132. After 3 months, you will be billed at then-current monthly price unless you elect to downgrade. If you downgrade within 30 days following end of 3-month period there will not be a Change of Service Fee.

BLOCKBUSTER @HOME FREE FOR 3 MONTHS Offer requires activation of new qualifying DISH service. For the first 3 months of your subscription, you will receive Blockbuster @Home (regularly $10/mo) for free. After 3 months, then-current price applies. If you downgrade within 30 days following the end of your promotional period there will not be a Change of Service Fee. Includes 1 disc at a time. Requires the following: online DISH account for discs by mail; broadband Internet to stream content; HD DVR to stream to TV; HD equipment to receive full range of channels. You can exchange online rentals for free in-store movie rentals at participating Blockbuster stores. This offer is not available in Puerto Rico or the U.S. Virgin Islands.

DIGITAL HOME ADVANTAGE EQUIPMENT: all equipment remains the property of DISH at all times and must be returned to DISH within thirty days of account deactivation or you will be charged an unreturned equipment fee ranging from $100 to $400 per receiver. Lease upgrade fees are not deposits and are non-refundable. You will be charged a monthly equipment rental fee for each receiver beyond the first, based on model of receiver. WHOLE-HOME HD DVR: First Hopper HD DVR and up to 3 Joey receivers available for one-time $99 Upgrade fee. $99 Upgrade fee waived with subscription to America's Top 120, America's Top 120 Plus, Familytime Favorites bundle, America's Top 200, America's Top 250, America's "Everything" Pak, DishLATINO Dos, or DishLATINO Max at time of service activation. A second Hopper HD DVR is available for a one-time $199 Upgrade fee. With a second Hopper HD DVR, one additional Joey receiver is available for a one-time $99 Upgrade fee. Hopper and Joey receivers require an eligible HD package and cannot be combined with any other receiver models or types. PrimeTime Anytime and AutoHop features must be initially enabled and are subject to availability. PrimeTime Anytime is only available with ABC, CBS, FOX and NBC broadcast in HD (not available in all markets). AutoHop feature is only available with playback of select HD primetime shows on ABC, CBS, FOX and NBC as part of PrimeTime Anytime feature. Actual recording capacity varies based on type of programming; 2000 hours based on SD programming. Hard drive space comparison based on equipment currently available from major TV providers. ALL OTHER RECEIVER MODELS: No more than 6 leased tuners/3 leased receivers per account are permitted, and a lease upgrade fee will apply for select receivers, based on model and number of receivers.

Digital Home Advantage offer is available from DISH and participating retailers for new and qualified former DISH residential customers (only 1 per household) in the continental United States. Offer requires a $99 Activation Fee. The $99 Activation Fee will be waived if you choose a 24-month agreement. If qualifying service is terminated prior to end of 24 months, a cancellation fee equal to the lesser of $420 or $17.50 per month for each cancelled month of service will apply. Offer requires qualifying programming purchase. You must provide your Social Security Number and a valid major credit card. Participation is subject to credit approval. Participating retailers may require additional terms and conditions. The first month of DISH service must be paid at time of activation. Number of channels may decline. Local and state sales taxes may apply. Where applicable, monthly equipment rental fees and programming are taxed separately. Activation Fee is completely non-refundable once the system is activated. The Digital Home Advantage includes a satellite TV system with an eligible receiver configuration, Standard Professional Installation and choice of qualifying programming. For this offer, Standard Professional Installation includes typical installation of one single-dish antenna configuration, typical hook-up of eligible receiver configuration to up to 6 TVs and equipment testing. More complex installations may require additional fees; other installation restrictions apply. Prices valid at time of activation only; additional fees will apply to upgrade after installation. Any unreturned equipment fees will automatically be charged to your DISH account or credit or debit card provided to DISH. DISH shall determine eligibility for this offer in its sole and absolute discretion. Programming and other services provided are subject to the terms and conditions of the promotional agreement and Residential Customer Agreement, available at www.dish.com or upon request. See complete warranty information at www.dish.com for full terms and conditions. Regional Sports Networks, Big Ten Network, FOX Sports Networks, ESPN, ESPN2, TBS and other sports networks programming subject to change and blackout restrictions, and is licensed separately for residential and commercial use. See the DISH Digital Home Advantage Customer Agreement for complete details. All service marks and trademarks belong to their respective owners. ©2012, DISH Network L.L.C. All rights reserved. All new customers are subject to a one-time, non-refundable processing fee.

HBO®, Cinemax® and related channels and service marks are the property of Home Box Office, Inc. SHOWTIME and related marks are registered trademarks of Showtime Networks Inc., a CBS Company. STARZ and related channels and service marks are property of Starz Entertainment, LLC. BLOCKBUSTER name, design and related marks are trademarks of Blockbuster L.L.C. ©2012 Blockbuster L.L.C.
Copyright 2010 Enjoy Better TV
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